dubai 138 FAQ

On the Member login page, click the "Forgot your password?" link. Enter the email address or username linked to your account. We will send you a password-reset link via email within subject to verification. Click that link and choose a new password. Your password must be at least 8 characters long and include letters, numbers, and at least one symbol. Once saved, sign in with your new password. If you do not receive the reset email, check your spam folder or contact our support team in Jakarta or Surabaya.

Withdrawal requests are reviewed within 1–2 hours during business hours. If your account passes verification and you have no active disputes, we process the request to your original payment method. Mobile wallet withdrawals (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) typically settle within subject to verification after approval. Bank transfers (mobile banking, local payment, online payment, e-wallet) settle within 1–2 hours. On public holidays like Idul Fitri or Idul Adha, processing may be delayed by one business day. Large withdrawals or accounts flagged for compliance screening may take longer. You can check the status of your request in your account dashboard under "Withdrawal History."

We do not charge deposit or withdrawal fees. Your full deposit amount appears in your dubai 138 account balance. When you request a withdrawal, we transfer your full requested amount to your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). Your bank or mobile wallet provider may apply their own transaction fees; those are outside our control. We recommend checking your provider's fee schedule before withdrawing. If you have a question about a deducted amount, contact our support team to review your transaction record.

Live-dealer tables feature a real dealer streamed live from a studio. You see the dealer, cards, or wheel in real time and place bets via the interface. Table games include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Table limits range from entry-level to high-limit rooms, and most tables support multiple languages. Each round settles in real time — results appear instantly. Slots are digital games with spinning reels; outcomes are determined by a random number generator. Slots do not have a live component. Both formats use your unified dubai 138 account balance, and both settle winnings to your account immediately. Table games appeal to users who prefer live interaction; slots appeal to those who prefer fast, independent play.

Promotion codes are entered in your account settings under "Promotions" or "Bonuses." Log in to dubai 138, navigate to the promotions section, and paste the code you received via email, SMS, or a promotional page. Once submitted, the code is validated instantly. If valid and your account meets eligibility requirements, the promotion is added to your account immediately. Some promotions require a minimum deposit or account age; the promotion page will display these conditions. If a code is rejected or you have questions about eligibility, contact our support team. Promotions may be region-specific or time-limited; check the offer terms before applying.

To request deletion of your personal data, contact our support team in writing with your account username and the reason for your request. We process data-deletion requests within 30 days. Please note that we may retain certain data for legal, tax, or anti-money-laundering compliance for up to seven years. Financial records, transaction logs, and account activity may be retained beyond account deletion. We will confirm what data has been deleted and what must be retained for compliance. For more detail on how we handle your data and your rights, read our privacy policy.

Our support team provides assistance in English and Indonesian. We are available via live chat and email during standard business hours. Live chat offers faster response times for urgent account issues, deposit or withdrawal questions, and verification inquiries. Email is suitable for complex requests, data-deletion applications, or complaints that require detailed documentation. Our support offices are based in Jakarta, Surabaya, Bandung, Medan, and Semarang. Response times may vary by volume and region, but we aim to respond to all inquiries within 4–24 hours.

dubai 138 is available only in jurisdictions where online gaming and sportsbook services comply with local law. We do not list specific countries or regions. Users are responsible for verifying that access to and use of dubai 138 complies with the laws of their own location. If your jurisdiction restricts online wagering, we will not permit account creation or will suspend your account if access is detected from a prohibited region. We make no claim to be licensed in any specific country. For clarity on whether dubai 138 is available where you are located, contact our support team before creating an account.